Neno Luxor respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.nenoluxor.com) or book our services.
By accessing our website or services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following data:
- Personal Information: Name, email, phone number, billing address, payment details (processed securely via third-party providers like Stripe/PayPal), and trip details (pickup/drop-off locations).
- Technical Data: IP address, browser type, device information, and cookies (see Section 4).
- Communications: Records of emails, calls, or chat interactions with our team.
2. How We Use Your Information
Your data is used to:
- Provide, operate, and improve our services.
- Process bookings and payments.
- Communicate updates, confirmations, or promotional offers (with consent).
- Comply with legal obligations (e.g., tax or ride-sharing laws).
3. Data Sharing & Disclosure
We only share your information:
- With trusted third parties (e.g., payment processors, chauffeurs for ride coordination).
- For legal compliance (if required by law or to protect our rights).
- With marketing partners (only if you opt-in).
- If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
- For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We never sell your personal data.
4. Cookies & Tracking Technologies
Our website uses cookies to:
- Enhance user experience (e.g., saved preferences).
- Analyze traffic via tools like Google Analytics.
- Deliver targeted ads (you can opt out via browser settings).
- If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
5. Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
6. Data Security
We implement industry-standard measures (SSL encryption, secure servers) to protect your data.
7. Your Rights
Depending on your state, you may:
- Request access to or deletion of your data.
- Opt out of marketing communications.
- Disable cookies (via browser settings).
To exercise these rights, contact us at privacy@nenoluxor.com.
8. Third-Party Links
Our website may link to external sites (e.g., payment gateways).
9. Policy Updates
We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
10. Contact Us
For questions or requests regarding your privacy, email:
Email: support@nenoluxor.com
Phone: [Your Customer Service Number]